Shift Lead
Job Description
Our Shift Leads set the tone for our stores and play a pivotal role in setting our Crew and Stores up for success. Crew Leads are responsible for motivating, training, and communicating the Wings Over a vision to all Crew Members, as well as coaching in the moment.
DAY IN THE LIFE: Essential job functions include but are not limited to the following:
- Educates and empowers Crew to deliver on Wings Over Values of Amazing Food & Smileable Experiences
- Works to promote the culture and values of Wings Over by acting with integrity and honesty
- Remains calm and collected, and works to keep the store operating to the Wings Over standard through timely delegation
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Acts swiftly to resolve business and guest needs
- Utilizes operational tools to achieve operational excellence during the shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Communicates information and ideas to the Manager on duty to promote store growth and a positive work environment.
- Assists with new crew member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides Manager on duty with timely feedback on Crew performance during shift
- Delivers Smileable Experiences to all customers by acting with a customer comes first attitude and connecting with the customer
- Helps deliver our promise of Amazing Food by keeping all workstations clean and organized and coaches team
- Follows health, safety and sanitation guidelines for all products. Maintains regular and punctual attendance
YOU ARE:
A Team Player - you embody the Wings Over mission of Good People
Passionate - you love food, restaurants and people
Enthusiastic - you love to help others to learn and grow
Humble - you constantly look for areas in which to improve and understand the value of others
Respectful - you value diversity and the input of others and garner respect through your actions
Open to Change - you embrace change and can navigate through ambiguous periods
Motivated - you come to work with a can-do attitude and drive others to do the same
Composed - you create organization out of chaos and can lead others to see the way forward
Proactive - you see it, think it, and solve it and know when to ask for help
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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